Senior Owners Relations Manager (M/F)

Your Mission

Owners Relationship Management:
Welcoming new residents
Complaints management
Daily relationship management with residents and owners
Preparation of the annual management report of the “condominium”
Promotion and organization of events for the resident community

Partner Relationship Management
Monitoring the safety and security property
Monitoring relationship management with partners installed
Monitoring relationship management with external service providers not installed

Operation Support
Preparation and control of the budget of the “condominium”
Invoicing management and control of payments and defaults of the “condominium”
Manage the satisfaction survey and proposals for action in the light of the information collected
Production of periodic communication or whenever it proves to be appropriate / necessary for the life of Customers (residents and owners), partners and visitors of Verdelago.

What we are looking for Higher education, preferably in the areas of management, economics, engineering or hospitality

Minimum experience of 5 years in management roles and with a high preponderance of direct interaction with Customers in Real Estate and processes management

Qualifications

• Excellent communication and interpersonal skills
• Strong relationship-building and customer service skills
• Ability to effectively manage and prioritize multiple tasks
• Analytical and problem-solving skills
• Knowledge of the hospitality industry and hotel operations
• Experience in owner relations or account management
• Proficiency in relevant software and systems
• Bachelor's degree in Hospitality Management, Business Administration, or related field

 

Benefits

We offer:

• Training
• Career plans
• Health insurance
• Anniversary day
• Themed celebrations
• Healing medicine
• Health and wellness program (psychology consultations, workshops, mindfulness, yoga, etc.)
• Staff canteen (available even on days off)
• Staff transportation (various locations)